Returns / Refunds
Hella Kitsch offers a 30-day return policy, in which customers have 30 days after receipt of order to request a return. Returns made after the 30-Day policy must follow the return guidelines and are subject to a 15% restocking fee; refund will be issued as a store credit. Return guidelines still apply to seasonal purchases. We do not accept returns of final sale items.
HOLIDAY 2023 RETURNS:
Beginning November 1, 2023 we will extend our seasonal return policy to January 31, 2024. Any purchases made between November 1 - December 31, 2023 will have an extended return window until January 31, 2024. All returns must be initiated within this window to be eligible. Our regular return policy will begin on purchases made 1/1/24 and thereafter.
RETURN GUIDELINES:
To be eligible for a return, items must be in new condition with attached tags and in original, unopened, undamaged packaging. Receipt or proof of purchase must be included with item(s) to be returned. Hella Kitsch will not assume responsibility for returns that are lost or damaged during return shipping. Returns will be processed within 3 days of receipt of items by Hella Kitsch. Please note: shipping fees are not refundable.
NON-RETURNABLE ITEMS
Hella Kitsch does not accept returns on last call sale items or personal care products and accessories, plants, pillows or blow toys.
RETURN PROCESS:
To initiate a return, customers must contact us via text or phone at 925-450-0355. Please leave a message for us to get back to you. Once the return request is approved, please ship your return with proof of purchase and shipment lable.
REFUNDS:
Hella Kitsch will issue the full original purchase price of returned items unless restocking fees or return fees are specified. Refunds will be issued within 10 days of receipt of returned items. Refund amounts will be issued back to the original form of payment. Items returned after the 30-day window are subject to a 15% restocking fee which will be deducted from original purchase price. Refunds of returns made after the 30-day window will be made in the form of a store credit will be issued within 10 days of receipt of returned items. Please note that it can take time for your bank to process and post the return amount.
EXCHANGES:
Hella Kitsch at this time does not process exchanges. Best practice to exchange an item would be to request a return and then purchase another item or color or size option.
You can always contact us for any return question at 925-450-0355. Please leave a message for us to get back to you.
